legal details

CareConcept is a service center of the Swiss company Gourmet Navigator AG in 8700 Küsnacht, founded 2009

Delivery:  within Switzerland and Liechtenstein up to CHF 50 will be charged CHF 7.50 shipping, plus free shipping. Foreign countries up to CHF 200 will be charged CHF 30 shipping, plus free shipping.

All shipments over CHF 300 will be sent by registered mail within CH / LI. On request, we send you by registered mail for a surcharge of CHF 2.

All store orders of stock items will be shipped by post on the same or next business day. If advance payment has been requested, shipping will take place after receipt of payment. All our packages can be tracked under EasyTrack after the shipping day.

Complaints can be claimed within the statutory period of 4 days after receipt of the goods. Properly delivered goods will not be returned. In approved exceptional cases, we take back undamaged goods for a 20% fee and goods credit.

Defective packaging can be claimed at any time with photo proof. It is important to make sure that the imprint of the batch / serial number, the expiry date and the name of the product is visible. This information enables us to investigate production defects. Of course, goods complained of will be replaced or refunded without recognition of further legal claims.

WARRANTY: on all goods we guarantee the quality and full effectiveness up to 3 months after the printed date. In case of doubt or illegibility, we can determine the date of manufacture at the manufacturer on the basis of the batch number. On machines and instruments we give 2 years factory warranty. 

IMPORTANT: we only guarantee goods that have been sold through us or our authorized partners. Other manufacturer deficiencies must be complained about at the source of the sale.

Swiss bank details:

IBAN: CH88 0900 0000 8553 1769 3, POFICHBEXXX = Postfinance Bern, Account holder: Gourmet Navigator AG, ­8700 Küsnacht, Switzerland

Account: PC 85-­531769-­3 , Account holder: Gourmet Navigator AG, 8700 Küsnacht, Switzerland

PAYPAL credit card payments via secure website:

Jurisdiction is Zurich.